Rebate companies. Bah. I've never had problems with Staples rebates until recently. I was supposed to receive a check for three Avery label packages ($32.94), and I only received the amount of one package ($10.98). I don't have time to call companies, although that would get the job done more quickly. Instead, I emailed and got the run-around twice. Finally, I stated firmly that if this was not resolved immediately, I would file a complaint with the Better Business Bureau. I can't imagine that a company as big as Staples would care, but those were apparently the magic words. My check should be on its way today.
Stand your ground!
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3 comments:
probably was just some new hire ... Staples is pretty good about not actually intentionally giving someone the run around.
Maybe things have changed now that they FIRED ME!! :) lol
Hi Tessa, Can you steer me towards a reputable mystery shopper company?
Thanks!
tameraxyz@yahoo.com
Tammy
Good for you! You know, sometimes I think companies act like that not because they are mean, but because yours is one of many letters (calls, or e-mails) they get--and just gets tossed in the 'slush pile.' A lot of things go by the wayside because we don't stand our ground and follow up...and we get 'forgotten.' Your threat of contacting the BBB told Staples that you would NOT forget.
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